Amazing view from Clingman's Dome, Great Smoky Mountains National Park, Border of North Carolina and Tennessee

RE-OPEN FAQS

 

Thank you for working together to bring the fun back! 

Ober Gatlinburg will be following the guidance of Governor Lee’s Economic Recovery Group by reopening The Aerial Tramway and Mountain Activities on May 22nd. Our top priority is to protect the health and safety of our guests, employees, and community, and we have made changes to our operations to support this goal and follow the Tennessee Pledge to reopen businesses responsibly.

Ober Gatlinburg will be implementing protocols under the guidance of the state government and health organizations that encourage employees and guests to take responsibility for the safety of others around them.

These protocols include:

  • The Aerial Tramway has been retrofitted with spacing barriers to encourage social distancing.

  • Providing a complimentary bottle of hand sanitizer for each Aerial Tramway transaction and each car parking on the mountain to encourage use on property.

  • Mandatory use of masks for food service and janitorial employees.

  • Temperature checks on employees where temperatures of 100.4 degrees or higher must be sent home.

  • Social distancing guidelines for both employees and guests with increased signage.

  • Increased janitorial cleaning.

  • Decreasing points of contact for payments by wiping down card readers with cleaning solution after every purchase and offering hand sanitizer to employees and guests during each transaction.

  • Employees have received training on COVID19 health and safety guidelines.

Ober Gatlinburg encourages all its employees and guests to work together to create an environment that follows the recommendations of the state government and health organizations. Ober Gatlinburg will continue to strive to educate employees and guests on health safety protocols while creating a fun environment to enjoy to Gatlinburg.

Cubbies Corner for kids has coloring pages that can be accesed for fun at home HERE

If there are any questions or concerns please email fun@obergatlinburg.com or call 865-436-5423.

CLOSURE GENERAL FAQS (until May 22)

Please email fun@obergatlinburg.com and we will respond as soon as possible. We will honor all tickets excluding Snow Tubing for up to one year from the purchase date.

Please email fun@obergatlinburg.com and we will respond as soon as possible.

Ober Gatlinburg will be following the guidance of Governor Lee’s Economic Recovery Group by reopening The Aerial Tramway and Mountain Activities on May 22nd.

Please email fun@obergatlinburg.com and we will respond as soon as possible. We will honor all tickets excluding Snow Tubing for up to one year from the purchase date.

Please call or email one of our group sales representatives to reschedule or refund your purchase. Email marketing@obergatlinburg.com or call 865-436-5423.