Amazing view from Clingman's Dome, Great Smoky Mountains National Park, Border of North Carolina and Tennessee

COVID-19 PRECAUTION FAQS

 

Thank you for working together to bring the fun back! 

UPDATE 7/9/2020:

Sevier County Officials Require Face Coverings in All Public Indoor Venues Beginning July 10

To help mitigate the spread of COVID-19 and to keep local businesses operating, all Sevier County residents, employees, and visitors are required to wear face coverings in public indoor locations beginning Friday, July 10, per Sevier County Officials Executive Order 23. The order is set to expire on Saturday, August 29. Please see FAQs below for more info. Or call 865-436-5423.

Ober Gatlinburg will be following the guidance of Governor Lee’s Economic Recovery Group by reopening The Aerial Tramway and Mountain Activities on May 22nd. Our top priority is to protect the health and safety of our guests, employees, and community, and we have made changes to our operations to support this goal and follow the Tennessee Pledge to reopen businesses responsibly.

If there are any questions or concerns please email fun@obergatlinburg.com or call 865-436-5423.

GENERAL COVID-19 PRECAUTION FAQS

These protocols include:

  • The Aerial Tramway has been retrofitted with spacing barriers to encourage social distancing, netting approximately 1/2 of normal capacity.

  • Mandatory use of masks for all indoor front-line, food service and janitorial employees.

  • Temperature checks on employees where temperatures of 100.4 degrees or higher must be sent home.

  • Social distancing guidelines for both employees and guests with increased signage.

  • Increased janitorial cleaning.

  • Decreasing points of contact for payments by wiping down card readers with cleaning solution after every purchase and offering hand sanitizer to employees and guests during each transaction.

  • Employees have received training on COVID19 health and safety guidelines.

Ober Gatlinburg encourages all its employees and guests to work together to create an environment that follows the recommendations of the state government and health organizations. Ober Gatlinburg continues to strive to educate employees and guests on health safety protocols while creating a fun environment to enjoy to Gatlinburg

Ober Gatlinburg is complying with Sevier County’s Mask Mandate for all indoor venues.

Masks are required for indoor attractions and facilities. This includes the Aerial Tramway. Once outside, guests may choose to take off their mask but must be ready to put it back on when going back indoors. Please note our Ice-Skating Rink and Ice Bumper Cars are indoor attractions.

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We respectfully ask that you comply with Sevier Counties mandate. We cannot allow you to enter the property without a mask. This is not unique to Ober Gatlinburg. The mandate is countywide and includes every business.

Please call or email one of our group sales representatives to reschedule or refund your purchase. Email marketing@obergatlinburg.com or call 865-436-5423.